FAQ - Frequently asked questions

  • What are your candles made off?

Design Your Space scented candles are made with all-natural soy wax, braided cotton wicks, and premium scented oils. Our scents have no other additives or dyes.

  • How long do your candles last

As your candle has a 45 hour burn time. Please do keep the wick trimmed before each burn and only burn your candle for 4-5 hours at a time,

our 220g Classic Candles last approximately 40-45 hours.

Our scented Reed Diffusers last approximately 4 months with average airflow.

  • Why should I trim the wick of the candle and only burn it for 4 to 5 hours at a time? 

These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So, the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling” or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

 

  • How Quickly will my order be shipped out and delivered? 


    We make every effort to ship your orders as quickly as possible. Most orders placed before 12pm Monday-Friday will go out the same day. Orders placed after 12pm or on weekends will go out the next business day.

    Currently, all orders (excluding special or bulk orders) are shipped from Johannesburg by Esmee Couriers . You will receive a tracking number for your order when it is fulfilled.

    By default, our packages do not require a signature. If you would like your order to require a signature for delivery, please include your request in the “notes” section of the checkout page.

    • Can I buy products from you wholesale and resell? 

    Absolutely! To learn more about joining our growing list of wholesale partners, view our stockist community page and contact us. 

    • Do you offer discounts for large wholesale orders and corporate gifting? 

    Yes. For more information on bulk pricing and quantity price breaks, contact us.
    Some examples of large orders we’re happy to accommodate are:

    - stockist orders 
    – Candles as wedding favor’s
    – Candles as a gift to your clients or vendors